Noise Masters Refund Policy

At Noise Masters, we know buying digital sample and preset packs is a considered choice. We want you to shop with confidence, knowing your money goes toward high-quality products that do what they claim.

We’re committed to building the best packs possible, and customer satisfaction matters. For that reason, we offer a 3-day money-back guarantee on all individual packs purchased from Noise Masters.

How to Request a Refund

If a pack isn’t what you expected, contact us within 3 days of purchase and we’ll review and process your request as soon as possible.

Please email tom@noisemasters.eu or use our contact page, and include:

  • Your order number
  • A brief explanation of why the product didn’t meet your expectations

Refund Policy & Conditions

To keep things fair and consistent for everyone, please note:

Bundle Refunds

  • We do not provide full refunds on bundle purchases.
  • In some cases, we may issue a partial refund equal to the value of one pack within the bundle due to the number of items included.

Usage Rights After Refund

  • If a refund is granted, you must discontinue all use of the content from that order and delete every file obtained, including samples, presets, loops, vocals, MIDI files, and any derivatives or project files containing them.

Fraud Prevention

  • If we detect patterns of abuse—such as repeated purchasing, requesting refunds, and continuing to use the content—we may deny refunds at our sole discretion.

EU Cooling-Off Period for Digital Content

  • Under EU consumer rules, once you start the download you request immediate digital delivery and waive the standard 14-day withdrawal right. Our standard 3-day money-back guarantee still applies.
  • We verify download activity via our delivery provider to confirm access.

Refund Limit

  • You are eligible for one refund every six months. If you have already received a refund, you must wait six months before submitting another request.

Accidental Purchases

  • We do not refund accidental purchases. Please review your cart carefully before checkout.

Need Assistance?

Questions about this policy or a specific order: tom@noisemasters.eu or our contact page.